Privacy Policy

This policy explains what information Roof Tarp collects when you use rooftarp.com or contact us, how it is used, and the choices you have.

Information we collect

We collect information you give us directly when you call, email or submit the callback form: your name, phone number, email address, property address or ZIP code, and whatever you tell us about the damage. We ask for this because we cannot dispatch a crew or quote a job without it.

We also receive standard technical information automatically when you visit the site, such as IP address, browser type, pages viewed and referring page. This is ordinary web server and analytics data.

How we use it

• To respond to your enquiry and dispatch a crew
• To prepare quotes, invoices and job documentation
• To supply photographs and paperwork to you or, at your request, to your insurer
• To keep records of work performed
• To improve the website and understand how it is used

We do not sell your personal information. We do not share it with third parties for their own marketing.

When we share information

We share information only where it is necessary to do the work or where the law requires it:

• With your insurer or adjuster, when you ask us to
• With service providers who operate our phone, email, hosting or scheduling systems, and only as needed to provide those services
• Where required by law, or to establish or defend legal claims

Job photographs

We photograph damage and completed work as a standard part of every job, because insurers ask for evidence of the original damage and the mitigation step. Those photographs are kept as part of the job record and provided to you. We do not publish identifiable photographs of your property without your permission.

Cookies

The site uses cookies for basic functionality and analytics. Most browsers let you refuse or delete cookies through their settings. Refusing them may affect how parts of the site behave.

Data retention

We keep job records, including photographs and invoices, for as long as needed for business, accounting, warranty and legal purposes. Enquiries that do not become jobs are kept for a shorter period.

Security

We take reasonable measures to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

This site is not directed at children under 13 and we do not knowingly collect their information.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us using the details below.

Changes

We may update this policy. The current version is always the one posted on this page.

Contact

Roof Tarp
Phone: +1 (956) 465-6045
Email: info@rooftarp.com